Built to Retain, Expand, and Grow Your Customers & Revenue.
For 20+ years, itD has partnered with Fortune 1000 companies to turn enterprise customer communities into measurable revenue drivers—building over 100 global communities, managing the world’s largest B2B tech ecosystems with millions of active users, and delivering $54M in annual case deflections.
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Platform-Agnostic. Outcome-Obsessed.
itD holds active certifications with the leading enterprise community platforms and AI ecosystem partners—enabling end-to-end implementation across the full CustomerOS stack. We provide the objective architectural guidance required to scale complex ecosystems with hundreds of integrated product suites.
Platform-certified. Independently architected. Built for enterprise outcomes.
Strategic Solutions for the Full Community Lifecycle
From vision and architecture to daily operations, itD delivers the full stack of capabilities required to run enterprise communities at scale.
20 Years of Quantifiable Community Success
Automating Community Excellence
We deploy specialized AI Agents that act as a force multiplier for your community team, reducing operational OPEX while improving the member experience.
Community isn’t a support tool. It’s a retention and expansion engine.
itD works with Chief Customer Officers and VP Customer Success leaders to build enterprise community programs that reduce churn, accelerate expansion revenue, and turn customer knowledge into product advantage.
- Use peer-led self-service to handle high-volume transactional data requests, freeing your internal engineering teams for high-value innovation.
- Connect community signals directly to your CRM to identify Sales-Ready leads within the community, bridging the gap between peer support and revenue expansion.
- Reduce support costs through $54M-proven case deflection programs.
- Convert community intelligence into roadmap decisions through VoC Intelligence managed services.
- Bridge the gap between policy on paper and functional compliance within your customer-facing platforms with proactive risk management.
“The most sophisticated enterprise communities in the world run on outcomes—not activity metrics.”
Success Stories
How SmartConX combined with CommunityConX and LanguageConX enables a Fortune 100 tech giant to turbocharge customer engagement
Read Case Study →
Expanding self-service communities: how Autodesk integrated Facebook without increasing costs
Read Case Study →[itD’s digital collaboration solution] has continued to be our secret weapon, so to speak… it not only reduces the amount of time it takes for engineers to find what they are looking for, but equally importantly, it can help them resolve customer issues quicker.
— Support Manager, Fortune 500 Client
“itD offers unmatched expertise and deep partnerships with the leading community technology platform providers. Our innovative capabilities help our Fortune 1000 customers connect, engage, and better serve their communities, earning us more than 20 industry awards in the enterprise collaboration space.”
Questions? Contact our experts today.
Questions?
Contact our experts today.
Locations
- San Jose, California (HQ)
- San Francisco, California
- Austin, Texas
- Wichita, Kansas
- Hyderabad, India
- Krakow, Poland
- Guadalajara, Mexico
- London, UK
- Cork, Ireland
